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Virtual Support &
Remote Diagnostics

Rainbow offers over-the-phone Technical Support & Remote Diagnostic service programs for BlueCrest/Pitney Bowes Inserters by professional technicians, experienced in troubleshooting equipment. Immediate assessments and solutions result in higher production levels and lower machine down-times.

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What It Looks Like

  • 24/7 Availability

  • Over-the-phone, Secured Sharing

  • Observe, Diagnose, Troubleshoot, Solve

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What We Need

  • Wireless or Landline Internet Access

  • On-site Contact Person

  • Embedded Windows 7, 10 or XP Operating Systems


What We Do

  • Guided and Assist with Machine Fix

  • Program Machine

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